Social Customer Experience

Social Customer Experience

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Off-Domain Channels recall the discussion of home base, outposts, and passports in chapter 3, a€œSocial customer experience management. ... That presence may be a branded space where you have some control over design and features, or you may simply be participating ... Core Applications Users ( 2013) Facebook Activity stream 1.15B registered users YouTube Video 1B users Twitter Google+ Statusanbsp;...

Title:Social Customer Experience
Author:Dave Evans, Joe Cothrel
Publisher:John Wiley & Sons - 2014-04-14


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