Social Media Intelligence

Social Media Intelligence

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In the world of Facebook, Twitter and Yelp, water-cooler conversations with co-workers and backyard small talk with neighbors have moved from the physical world to the digital arena. In this new landscape, organizations ranging from Fortune 500 companies to government agencies to political campaigns continuously monitor online opinions in an effort to guide their actions. Are consumers satisfied with our product? How are our policies perceived? Do voters agree with our platform? Measuring online opinion is more complex than just reading a few posted reviews. Social media is replete with noise and chatter that can contaminate monitoring efforts. By knowing what shapes online opinions, organizations can better uncover the valuable insights hidden in the social media chatter and better inform strategy. This book can help anyone facing the challenge of making sense of social media data to move beyond the current practice of social media monitoring to more comprehensive use of social media intelligence.A consumer researching a car purchase may post the following question to an online community, a€œShould I purchase a BMW 335i or an Infiniti G37? ... need to be processed, researchers have tried to develop computer-assisted methods to automatically identify the sentiment in a given ... When the topic of interest is very popular and is the subject of many comments, a combination of manual coding andanbsp;...

Title:Social Media Intelligence
Author:Wendy W. Moe, David A. Schweidel
Publisher:Cambridge University Press - 2014-02-24


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