In this 3rd revised edition the following issues are discussed among others: To what extent are professional service firms (PSFs) different? When is a service (not) professional? What are particular challenges in managing PSFs? What are important strategic issues for PSFs? Hiring, training and keeping the right people. Competing for, gaining, delivering, and learning from the qrightq client projects. Delivering the qrightq kind of services the qright wayq.Fad or genuine source of competitive advantage? Introduction This chapter is a slightly abridged version of my chapter entitled aquot;The Globalization of Professional Service Firms - Fad or Genuine Source of Competitive Advantageaquot; (Lewendahl, anbsp;...
|Title||:||Strategic Management of Professional Service Firms|
|Publisher||:||Copenhagen Business School Press DK - 2005|