Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: a Overcome resistance and apathy to standard procedures a Take a systematic rather than ad hoc approach to process management a Design key processes and capture them in documented procedures a Revise existing processes when feasible a Roll out the changes so people know what to do a Embed them in the organization for reliable outcomes Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.scope, 81 secrecy of, 64 templates for creating, 54a57 visibility of, 107 vs. work instructions, 46 process creation process map, 162 ... 178 process flows Excel or PowerPoint for drawing, 63 sticky notes for brainstorming, 124 process goals, vs. project goals, 96 process ... and responsibilities within, 126a129 SIPOC, 113a120 SIPOC compared to, 139 sticky notes for creating, 67a68 symbols, 121 American anbsp;...
|Title||:||Successful Business Process Management|
|Author||:||Paula K. Berman|
|Publisher||:||AMACOM Div American Mgmt Assn - 2014-04-23|