Complete summary of Robert Hiebeler, Thomas Kelly and Charles Ketteman's book: qBest Practices: Building Your Business With Customer-Focused Solutionsq . This summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book qBest Practicesq shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practicesq because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved. Added-value of this summary: ac Save time ac Understand the key concepts ac Increase your business knowledge To learn more, read qBest Practicesq and learn from the best companies.Bestpractice companies know the other is getting the word out to potential customers ita#39;s the most important thing the company has to do. The most effective approach to ... Processing orders efficiently. Nothing frustrates customers more than being unable to realize the benefits of the product or service just purchased. Therefore, bestpractice companies execute well in the delivery of products and services.
|Title||:||Summary: Best Practices - Robert Hiebeler, Thomas Kelly and Charles Ketteman|
|Publisher||:||Primento - 2013-02-15|