Summary: Delivering Happiness - Tony Hsieh

Summary: Delivering Happiness - Tony Hsieh

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Complete summary of Tony Hsieh's book: qDelivering Happiness: A Path to Profits, Passion and Purposeq. This summary of the ideas from Tony Hsieh's book qDelivering Happiness: A Path to Profits, Passion and Purposeq shows how everyone has the potential to become a successful entrepreneur with dedication and hard work. In his book, Hsieh explains the best practices of his own company, Zappos, and how it is important to create a customer-focused company that also provides a happy working environment for employees. This book is a must-read for any budding entrepreneur who wants to learn from the best in the business and start building their fortune. Added-value of this summary: a€c Save time a€c Understand the key concepts a€c Increase your business knowledge To learn more, read qDelivering Happinessq and find out how you can start focusing on other people's happiness to increase your many phone calls each rep can take in a day. ... There are no scripts but each rep is expected to go above and beyond the call of duty to make the customer happy. When customers call looking for a specific item that Zappos is out of stock on, service reps are trained to research at least three competitor Web sites to seeanbsp;...

Title:Summary: Delivering Happiness - Tony Hsieh
Author:BusinessNews Publishing
Publisher:Primento - 2014-10-14


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