The path to becoming an effective supervisor begins with practical knowledge and skills. Mosley, Mosley, and Pietrias SUPERVISORY MANAGEMENT, 9e gives you the tools to develop superior supervisory skills and a firm grasp of management principles. Through their hands-on approach to Supervision, the authors will inspire you with their positive approach to working WITH people to develop and empower them in their jobs. Incorporating cutting-edge content with real-world cases and Skill Builders that give you plenty of opportunities to hone your new Supervision skills, the Ninth Edition of this best-selling text is an essential resource that you will turn to again and again throughout your supervisory career. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Customer satisfaction with service at the locations approaches 98 percent; 96 percent of service clients report their vehicle ready when promised. ... preferences, customer survey responses, follow-up interactions regarding sales and service, complaints, and special customer needs. ... Source: Julia Chang, aAt Your Service: for Park Place Lexus, Treating Customers and Employees Right Led to Nationalanbsp;...
|Author||:||Donald Mosley, Donald Mosley, Jr., Paul Pietri|
|Publisher||:||Cengage Learning - 2014-01-01|