Tactical Management offers you a complete management model which, when followed, will ensure the achievement of organization objectives. This is a confrontational title; it is operations based, it is action oriented, it is about dealing with change and about taking risks. The book is designed for anyone on the management team, from section leader to CEO within both public and private sectors, who wants to gain an in-depth understanding of tactical management.CHAPTER 2 ai Customer Service: The customer is always right (by definition) Whilst I realize you have other customers, ... of a steel processing company in a letter to a supplier You dona#39;t ever want to agree a specification with the customer. ... of a food processing company during a discussion about the meaning of customer service Introduction Think for a moment about those phenomena that inevitably bring a lump to the throat, a tear to the eye and a good feeling deep down inside.
|Publisher||:||Cengage Learning Emea - 1999|