The 10th book in the qKnock Your Socks Off Serviceq series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone qabove and beyondq for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.Inspiring Stories of Outstanding Customer Service Kristin Anderson, Ron Zemke ... aquot;Most bankers consider retail branches so expensive that they should be replaced by automated teller machines and a#39;home banking/ the Wall Street ... What does great service a called Service to the Nth Degree9 at the bank a look like?
|Title||:||Tales of Knock Your Socks Off Service|
|Author||:||Kristin Anderson, Ron Zemke|
|Publisher||:||AMACOM Div American Mgmt Assn - 1998|