The founder and CEO of 1-800-Flowers discusses how he used the art of conversation to achieve his goals and enhance his career and offers personal insights and how-to guidance on how to use the gift of gab as a leadership tool. 20, 000 first printing.On Great Service by Leonard Berry A collection of stories and analysis focusing on the how-to of great customer service. ... Berrya#39;s onsite observations of firms such as Mary Kay Cosmetics, Tattered Cover Book Store, Longo Toyota aamp; Lexus, anbsp;...
|Title||:||Talk Is (Not!) Cheap|
|Publisher||:||Houghton Mifflin Harcourt - 2014|