Technology in Services:

Technology in Services:

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Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, and the consequences for the American economy. Chapters discuss such topics as the effects of technology on employment patterns and wages, international trade in services, and the relationship between services and the traditional manufacturing industries.Yet, most companies have diligently driven out direct labor costs while only cautiously attacking the greater costs and value added potentials of services. ... better measurement and control systems for them can provide a major attack point for improving competitiveness in the future. ... the United States (when U.S. manufacturers proved unwilling or unable to meet Hondaa#39;s services and quality demands).

Title:Technology in Services:
Author:National Academy of Engineering
Publisher:National Academies Press - 1988-01-01


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