Telephone Courtesy & Customer Service

Telephone Courtesy & Customer Service

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Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.VOICE SELF-ASSESSMENT Your voice reflects your personality. If it needs improvement, you can do it, but you must be willing to try. Practicing voice techniques is no different than practicing a sport. If you stay at it, youa#39;re bound to improve.

Title:Telephone Courtesy & Customer Service
Author:Lloyd Finch
Publisher:Crisp Learning - 1990


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