Ten Questions About Human Error

Ten Questions About Human Error

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Ten Questions About Human Error asks the type of questions frequently posed in incident and accident investigations, people's own practice, managerial and organizational settings, policymaking, classrooms, Crew Resource Management Training, and error research. It is one installment in a larger transformation that has begun to identify both deep-rooted constraints and new leverage points of views of human factors and system safety. The ten questions about human error are not just questions about human error as a phenomenon, but also about human factors and system safety as disciplines, and where they stand today. In asking these questions and sketching the answers to them, this book attempts to show where current thinking is limited--where vocabulary, models, ideas, and notions are constraining progress. This volume looks critically at the answers human factors would typically provide and compares/contrasts them with current research insights. Each chapter provides directions for new ideas and models that could perhaps better cope with the complexity of the problems facing human error today. As such, this book can be used as a supplement for a variety of human factors courses.fluctuating pressures on their work, let alone the strategies necessary to accommodate those (McDonald et al.). Both cases (the blue feeling and maintenance work) challenge human factorsa#39; traditional reading of violations as deviant behavior. Human factors ... Such goals are typically easily measurable ( e.g., customer satisfaction, on-time performance), whereas it is much more difficult Procedures 145.

Title:Ten Questions About Human Error
Author:Sidney Dekker
Publisher:CRC Press - 2004-12-27


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