Contains tools needed in areas such as e-learning, communication skills, diversity and cross-cultural awareness, performance improvement, and management development - Back cover.This process is facilitated by one who has attained familiarity with the script creation approach. Some examples of a body of information are customer service problems in a call center, team leadership of an ad hoc task force, and theanbsp;...
|Title||:||The 2006 ASTD Training & Performance Sourcebook|
|Author||:||Mel Silberman, Patricia Philips|
|Publisher||:||American Society for Training and Development - 2006|