Leadership development continues to be a top concern for most organizations. The third Pfeiffer Annual of Leadership Development has arrived! This year, four editors have brought together some of the best minds in the leadership world to reflect on four distinct topics: Leading in a Global World, Convergence and Collaboration a Risk and Innovation, and The Customer-Connected Leader.The service providers of video, broadband, and telephony services have never garnered high marks from customers for their service. In the 2008 MSN Money Customer Service Hall of Shame, Time Warner Cable placed Number 8, with 31anbsp;...
|Title||:||The 2009 Pfeiffer Annual|
|Author||:||David L. Dotlich, Peter C. Cairo, Stephen H. Rhinesmith, Ron Meeks|
|Publisher||:||John Wiley & Sons - 2009-03-03|