The Art of Complaining

The Art of Complaining

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Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.The written complaints often include tips as to easier fixes, as shown in the Ford Fusion incident reported below. ... if weeks or months have passed without any resolution of your claim, if the dealer keeps repeating that ita#39;s a maintenance item, and if you know an ... Automakers consider these lights to be critical safety warnings and generally advise drivers in the ownera#39;s manual to immediately have theiranbsp;...

Title:The Art of Complaining
Author:Phil Edmonston
Publisher:Dundurn - 2013-09-02


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