How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs Bill Price, David Jaffe. Overpromise and underdeliver Deliver impersonal and robotic service Are sneaky and dishonest Are incompetent and ... a tool to drive success in an innovative example of an aoutside best practice.
|Title||:||The Best Service is No Service|
|Author||:||Bill Price, David Jaffe|
|Publisher||:||John Wiley & Sons - 2011-09-14|