Customers are key to your success. Make a big difference to them by taking care of the little things that matter a this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients: make them feel special; listen to them; have a laugh with them; turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even to form a M.A.D. group!) Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.50 Little Things that Make a Big Difference to World Class Customer Service David Freemantle ... On average she would take 80 calls a day, answering routine telephone enquiries and sometimes addressing problems that customers raisedanbsp;...
|Publisher||:||Nicholas Brealey Publishing - 2011-05-12|