The Call Center Dictionary

The Call Center Dictionary

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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Complete Guide to Call Center and Customer Support Technology Solutions Madeline Bodin ... For example, if your goal is an average speed of answer of 100 seconds or less, and 80% of your calls are answered in 100 seconds or less, ... You get a trained staff, experienced script crafters, reports and convenience.

Title:The Call Center Dictionary
Author:Madeline Bodin
Publisher:CRC Press - 2002-01-03


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