You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the qService Differenceq--service that genuinely pleases your customers and sets your organization apart from the pack.If you start writing your letters before figuring this out up-front, there is a strong likelihood your intended message may never be ... In order for your message to be heard, it must grab the customera#39;s attention. If you ... For example, if youa#39;re writing to thank someone for doing business with you, you may start with: aquot;Your recentanbsp;...
|Title||:||The Complete Idiot's Guide to Great Customer Service|
|Publisher||:||Penguin - 2003-01-13|