The Customer Is Boss

The Customer Is Boss

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If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)APPLIANCE REPAIR SERVICE: NON-PERFORMANCE June 30, 19_ Mr. Oscar Boxer AAAA Appliance Repair Service 447 Someday Av. Jeopardy, IM 00009 Dear Mr. Boxer: ... My phone number REQUESTED at work is 909-0909. My homeanbsp;...

Title:The Customer Is Boss
Author:John Tschohl
Publisher:Best Sellers Publishing - 1993


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