For businesses seeking to gain the edge over their competitors, benchmarking is an increasingly popular tool used to compare operations and performance. Ten Raa elegantly presents the techniques and theory to explain how performance indices and rankings are developed and how they can be used to improve efficiency, productivity and profitability.Mladjenovic, Paul Stock (2002) Investing for Dummies, Wiley Media, New York. Morey, R .C. and Dittman, D. A. (1995) aquot;Evaluating a hotel GMa#39;s performance: A case study in benchmarking, aquot; Cornell Hotel aamp; Restaurant Administration Quarterlyanbsp;...
|Title||:||The Economics of Benchmarking|
|Author||:||Thijs ten Raa|
|Publisher||:||Palgrave MacMillan - 2008-12-15|