Volume one of this report was published as HCP 483-I, session 2006-07 (ISBN 9780215035332)Building on the work already undertaken to improve the clarity of the tax credit award notice and in consultation with the voluntary sector, HMRC ... to claimants, to support them in understanding the responsive nature of the tax credit system and the risk of over-payments. ... HMRC will develop options to improve the quality of service on the helpline, in particular to ensure that helpline operators can trackanbsp;...
|Title||:||The efficiency programme in the Chancellor's departments|
|Author||:||Great Britain: Parliament: House of Commons: Treasury Committee|
|Publisher||:||The Stationery Office - 2007-07-24|