Explains how today's workers are a company's greatest asset and should be treated as such and discusses the flaws in the trend that sent service, manufacturing and retail sector jobs overseas in an effort to stay competitive through reduced wages and benefits. 25, 000 first printing.Nowhere is the emphasis on customer service more apparent than when a customer calls the customer service number. Zappos employees are not given a script and they dona#39;t need one. ... According to its CEO, Tony Hsieh: At Zappos, we dona#39;t measure call times (our longest phone call was almost six hours long!), and weanbsp;...
|Title||:||The Good Jobs Strategy|
|Publisher||:||Houghton Mifflin Harcourt - 2014|