Dated December 2013. Response to HC 71, session 2013-14 (ISBN 9780215062659)Lack of customer focus has been one of the main problems that has bedevilled the asylum system under the UK Border Agency. ... Unit in 2014 as part of UKVla#39;s commitment to customer service. ... In October, UKVI held a week dedicated to customer service, to understand better the needs of our customers and ... This was part of our National Customer Service Week. ... We recommend that the Home Office issue clear guidance to case-handlers as to when cases should be transferredanbsp;...
|Title||:||The Government Response to the Seventh Report from the Home Affairs Committee Session 2013-14 - HC 71|
|Author||:||Great Britain: Home Office|
|Publisher||:||The Stationery Office - 2013-12-13|