The Indian Journal of Labour Economics

The Indian Journal of Labour Economics

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Services currently outsourced include processing credit cards, claims, payoffs; providing information systems, such as ... An industrial company can reduce its transaction costs further by 40 per cent by providing customer service through the Internet rather than through call centres. ... A caller calls a toll-free number that is generally connected to a customer support centre. ... Western Bechtel, GE Capital , British Airways and many others are already benefiting from IT-enabled services anbsp;...

Title:The Indian Journal of Labour Economics
Publisher: - 2000


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