Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency a with high impact on IT organisations Economic pressures: require IT organisations to more closely align with business imperatives. The outcome has been an explosion of astandardsa and aframeworksa each designed to support the IT organisation as it demonstrates to the world that they are thea rocka of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all a and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best arock solida elements in the Industry. It then shows how all the key elements can easily acrystallisea together awith great templates and check-lists. In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address. In Part 2 (this book) the reader gains expert advice on how the components of IT Service are acrystalliseda in a real environment. Thereas a delightfully simple set of steps: OVERVIEW OF THE SERVICE DESIGN PACKAGE THE SERVICE STRATEGY ASPECTS Of SERVICE DESIGN OUTPUTS OF THE SERVICE DESIGN PHASE OUTPUTS OF THE SERVICE TRANSITION PHASE OUTPUTS OF THE SERVICE OPERATION PHASE Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. Itas up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.Something used in performing a task, role, or responsibility necessary in the practice of service management as described by a good practice framework. a Pierre Bernard So, what ... FROM Service level management TOOL ac Detailed service requirement ac. Table 4.10 ... 47 ITIL Core book a Service transition 48 ITIL Core.
|Title||:||The IT Service Part 2 - The Handbook|
|Publisher||:||Van Haren - 2012-06-06|