The Management of Hotel Operations adopts an innovative approach to the study of hotel management based on the concept of key result areas. The book identifies and explores the fundamental issues facing the manager - such as profitability, productivity and quality - and examines alternative strategies for achieving successful performance. The authors have drawn both on current industry practice and on recent research and theoretical studies to demonstrate how hotel management can be made more effective. Throughout the text, a hotel is broadly defined to enable comparisons between independent hotels, chain hotels, hostel accommodation and hospitals. The Management of Hotel Operations is an invaluable textbook for students on degree, BTEC Higher and HCIMA Part B courses in hotel management. It also has much to offer managers in industry.It is also suggested that senior personnel, such as the executive housekeeper or general manager, should also be identified with the ... Likewise routine maintenance can be carried out through the use of regular inspections, utilising a checklist as illustrated in figure 3.4. ... or the chief engineer may be responsible for the heating plant and hotel exterior, including car parks, gardens and boundaries.
|Title||:||The Management of Hotel Operations|
|Author||:||Peter Jones, Andrew Lockwood|
|Publisher||:||Cengage Learning EMEA - 2002|