This guide to ISO is based on seminars the author has presented to the top training and quality groups in the country. The author explains in detail the 20 elements of ISO 9000 and how they can be strategically adjusted to fit various companies.quire a company to have a quality assurance manual; the only requirement that procedures and instructions be documented. ... Although suggested by ISO 9004, the 1987 version of ISO 9001 did not require a quality manual. ISO/DIS 9001anbsp;...
|Title||:||The Manager's Guide to ISO 9000|
|Author||:||Kenneth L. Arnold|
|Publisher||:||Simon and Schuster - 1994|