The Marketing Mavens

The Marketing Mavens

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The way far too many people at far too many companies think about and execute marketing was born in an era when suppliers-the companies generating products and services-were in the catbird seat. That world is long dead, and customers now occupy that position. In this relentlessly globalizing economy, we live in a world of oversupply and underdemand, with too many suppliers chasing too few customers, offering more goods and services than the market can absorb. Noel Capon set out to discover what differentiates people who know how to succeed in this changed world-people who are able to create customers for the products and services of their business. The Marketing Mavens is based on a four-year-long research program that spanned twenty-five industries, identifying long-term winners and what they do differently. Put simply, Marketing Mavens place customers at the center of their business and make marketing everyonea€™s job. Using a wide variety of intriguing, in-depth examples, from ESPN to the Mayo Clinic, Dr. Capon shows how the mavens create customers. How by placing the sports fan at the center of its business, ESPN creates programming that meets the needs of fans that were never given a second thought by the networks; or how physicians at the Mayo Clinic, being both technical experts and skilled at creating a patient-centric ambience, motivate people to pay the extra travel and lodging expenses not covered by insurance. Marketing Mavens, though a rare breed, can be found up and down an organization-from the CEO to chief marketing officers to business unit managers. Noel Capon has talked to mavens from across the global economy and brings forth their uncanny insights behind the five imperatives of the true Marketing Maven: Ay Picking markets that matter Ay Selecting segments to dominate and finding the sweet spot in that segment Ay Designing the offer to create customer value and secure differential advantage Ay Integrating to serve the customer Ay And measuring what matters Noel Capon in The Marketing Mavens redefines marketing, moving it from a focus on selling and communication into a discipline that guides all the key decisions of a business. By seeing marketing as everyonea€™s business-not the domain of a few specialists-youa€™ll get your business in step with the way the world really works . . . and start creating customers. Next yeara€™s profits dona€™t depend on next yeara€™s numbers but on next yeara€™s customers. The Marketing Mavens points the way to those customers, profits, and an increased stock price. From the Hardcover edition.Yet Toyotaa#39;s manufacturing system is just one of three integrated, market-driven systems for meeting customer needs. Preceding it comes Toyotaa#39;s research and development system, and after it comes Toyotaa#39;s dealer management and customer service system. ... Toyotaa#39;s ability to gain in-depth insight in its customer research studies is best exemplified by its creation of the Lexus and Scion brands .

Title:The Marketing Mavens
Author:Noel Capon
Publisher:Crown Business - 2007-06-12


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