Offers first-hand accounts of businesses successfully utilizing customer service and sales strategies for the digital era.... flowchart ensures that those people such as the frustrated printer customer who tweeted that she hoped everyone who works for Epson America ... aWhen I first came to Epson in October 2012, I started noticing something which I thought was really bizarre, a Ploof says. ... And therea#39;s also a phone number they can call if they need more help. ... Because many of the issues that arise at Epson America are fairly common, Ploof has been working with his team of bloggers to create contentanbsp;...
|Title||:||The New Rules of Sales and Service|
|Author||:||David Meerman Scott|
|Publisher||:||John Wiley & Sons - 2014-09-02|