Annotation Wealleans, a chartered engineer and practicing business leader, details steps for creating performance measurements at the working level. He addresses procedures for identifying, designing, monitoring, and using measurements and how these might relate to other objectives within an organization, and explores the use of general performance measurement as a management tool for the areas of control, customer satisfaction, and business improvement. Unlike many other guides, a distinction is made between general strategic measurement, and monitoring of process-level measurements that directly relate to the performance of an individual work team. The author is head of international operations for a maritime technology company. Annotation c. Book News, Inc., Portland, OR (booknews.com).External failure costs will not arise until much later, when the customer receives the product and has some problem ... If we accept that this cause-and-effect relationship exists between subsidiary process indicators and output measurements, anbsp;...
|Title||:||The Organizational Measurement Manual|
|Publisher||:||Gower Publishing, Ltd. - 2001|