The Real-Time Contact Center

The Real-Time Contact Center

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qThe Real-Time Contact Centerq is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build performance management, also known as employee performance management, aligns corporate objectives with the tactical and strategic goals of all operating areas including sales, marketing, and customer service. Performanceanbsp;...

Title:The Real-Time Contact Center
Author:Donna Fluss
Publisher:AMACOM Div American Mgmt Assn - 2005-08


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