Some studies have shown that only 3 to 4 percent of computer users use on-line documentation and only 0 to 1 percent use printed documentation. This is a small percentage, considering that most users encounter problems while using software. These studies reflect either that the documentation is not useful or that the users have found better ways to obtain information about how to use the software applications.Subjects of this study were computer science students, who might use different tools than most users at work. ... 29% by asking others, 28% by online help, 3% by using a printed manual, and in 10% of their problems they give up . The highanbsp;...
|Title||:||The Role of Help Resources in Users' Solution Patterns: Comparison of Methods|
|Publisher||:||ProQuest - 2008|