The scholarly field of Critical Management Studies (CMS) is in a state of flux. Against a backdrop of dramatic global shifts, CMS scholarship has lately taken a number of new and exciting directions and, at times, challenged older critical voices. Novel theoretical frameworks and diverse research interests mark the CMS field as never before. Interrogating conventional critiques of management and arguing for fresh approaches, The Routledge Companion to Critical Management Studies captures this intellectual ferment and new spirit of inquiry within CMS, and showcases the pluralistic generation of CMS scholars that has emerged in recent years. Setting the scene for a crucial period for the discipline, this insightful volume covers new ground and essential areas grouped under the following themes: Critique and its (dis-)contents Difference, otherness, marginality Knowledge at the crossroads History and discourse Global predicaments. Drawing on the expertise of an international team of contributing scholars, The Routledge Companion to Critical Management Studies is a rich resource and the perfect reference tool for students and researchers of management and organization.... more frequently through individual strategies aimed at reducing call flow and gaining control over scripts (Bain aamp; Taylor, 2000; Barnes 2004; Mulholland, 2004 ). Central to these analyses have been attempts to document worker experiences within call centers. ... In their detailed ethnography of hospitality work, for example, Dyer, McDowell, aamp; Batnitzky ... In the past decade, there has been a dramatic shift in the nature of customer service work as global processes have facilitated theanbsp;...
|Title||:||The Routledge Companion to Critical Management Studies|
|Author||:||Anshuman Prasad, Pushkala Prasad, Albert J. Mills, Jean Helms Mills|
|Publisher||:||Routledge - 2015-08-14|