The Service State

The Service State

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A systematic evaluation of Canadian efforts to modernize government service delivery.In the Government of Canada, the earliest, most eloquent cry for improved services was made by the highest ranking ... to improve service to the public, the objective of creating a genuine a#39;service culturea#39; seems as difficult as ever to realize.

Title:The Service State
Author:Patrice A. Dutil, Cosmo Howard, John Langford
Publisher:University of Ottawa Press - 2010


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