The following is a chapter from the fully updated and revised The Six Sigma Handbook, Third Edition. It covers the management systems and statistical tools that are the foundation of Six Sigma. The book's presentation is based on the DMAIC (Define, Measure, Analyze, Improve, Control) implementation strategy for Six Sigma, with focus on the management responsibilities and problem-solving methodologies.When a Japanese firm took over a Motorola factory that manufactured Quasar television sets in the United States in the ... have taken up the Six Sigma banner and used it to lead themselves to new levels of customer service and productivity.
|Title||:||The Six Sigma Handbook, Third Edition, Chapter 1 - Building the Responsive Six Sigma Organization|
|Author||:||Thomas Pyzdek, Paul Keller|
|Publisher||:||McGraw Hill Professional - 2009-09-25|