In June 2003 the Strategic Rail Authority (SRA) announced that it would be terminating Connex South Eastern's franchise for passenger rail services in Kent, parts of Sussex and South East London. This report examines why the contract was terminated, how much the termination cost taxpayers, the impact on passengers and the impact on the rail industry and the government's approach to franchise management. It looks at the lessons that have been learnt and makes recommendations on ways to monitor the performance and viability of the train operating companies more closely.By March 2005, SET had recruited a further 1 07 people to improve its quality of service. 4.9 By ... SET told us that, when it took over the franchise, there was a delivery schedule but no recognisable plan covering all of the aspects needed to introduce and ... of total increase attributable to TOC 30% 4, 214 Gross increase in delay minutes Total percentage net increase in delays 3.6% Source National Audi!
|Title||:||The South Eastern Passenger Rail Franchise|
|Author||:||Great Britain. National Audit Office|
|Publisher||:||The Stationery Office - 2005-01-01|