Learn how to create a competitive advantage for your business by offering a customer experience thatas second to none! By following a simple aten principlesa format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the awhat, why and howa necessary to make good ideas stick and get them into practical usage, so you can enhance your customersa experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, GA¼ puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.debate about their role as arbiter of what material we can or cannot view on their devices. ... At the time of writing, there are two basic laptop models: the MacBook Air a small and light; and the MacBook Pro a the workhorse. There are two screen sizes available for each. ... With the introduction of the iPhone, iPod Touch and iPad, Apple moved gestural touch-based interfaces from sci-fi into mainstreamanbsp;...
|Title||:||The Ten Principles Behind Great Customer Experiences ePub eBook|
|Publisher||:||Pearson UK - 2014-03-26|