The Trade Technician’s Soft Skills Manual

The Trade Technician’s Soft Skills Manual

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Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIANa€™S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging your students. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIANa€™S SOFT SKILLS MANUAL is written by Steve Cosica, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Holding a sign reading a€œMontreal, a€ I watched as the cars and trucks whisked by me at 60 mph. Upon being stuck ... The oldest and most profound customer service idea is the Golden Rule: treat others the way we wish to be treated. The Goldenanbsp;...

Title:The Trade Technician’s Soft Skills Manual
Author:Steve Coscia
Publisher:Cengage Learning - 2011-03-10


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