Total Quality Management, (Revised Edition)

Total Quality Management, (Revised Edition)

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Independent companies such as J. D. Power Asia Pacific have been conducting surveys in automotive industry in India. According to the ... service; service advisor; service initiation; service delivery; and service experience. According to 2009anbsp;...

Title:Total Quality Management, (Revised Edition)
Author:Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hermant Urdhwareshe, Rashmi Urdhwareshe
Publisher:Pearson Education India - 2011


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