Independent companies such as J. D. Power Asia Pacific have been conducting surveys in automotive industry in India. According to the ... service; service advisor; service initiation; service delivery; and service experience. According to 2009anbsp;...
|Title||:||Total Quality Management, (Revised Edition)|
|Author||:||Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hermant Urdhwareshe, Rashmi Urdhwareshe|
|Publisher||:||Pearson Education India - 2011|