A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.Consider consulting a benchmark site for creating your institutions manual. www. aed.org/ToolsandPublications/upload/Customer%20Service%20Training % 20Manual%20(Zambia).pdf Cutting Edge Customer Service Techniques for Libraries:anbsp;...
|Title||:||Training Library Staff and Volunteers to Provide Extraordinary Customer Service|
|Author||:||Julie Beth Todaro, Mark Smith|
|Publisher||:||Neal Schuman Pub - 2006|