The only Student Book resources matched to the BTEC First in Travel and Tourism Covers all units of the qualification so students have everything they need in one book. Activities and discussion points enhance students' learning experience and real life case studies help them explore authentic issues in the travel and tourism industry. Differentiated activities enable students to work at their own level and pace.The customer service agenta#39;s role has four main functions: ac checking passengers and their bags in for their flight and ... the over-riding responsibility is to ensure a smooth, efficient and pleasant experience for passengers while at the airport.
|Title||:||Travel and Tourism|
|Publisher||:||Heinemann - 2005-09-13|