Unconditional quality

Unconditional quality

4.11 - 1251 ratings - Source

... items all distribute within r~~ but not tightly around the target. of parts are more distant from the center than when they cluster around it, ... and personal inconvenience, of future repairs against the investment and operating expenses of a newer, more reliable model. ... Second, this approach implies that durability figures should be interpreted with care. ... 5.8 years (Gibson) to 18 years (Maytag) for clothes washers, 6.6 years (Montgomery Ward) to 13.5 years (Maytag) for dryers, and 6anbsp;...

Title:Unconditional quality
Author:Harvard Business Review
Publisher:Harvard Business School Pr - 1991-09


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