... items all distribute within r~~ but not tightly around the target. of parts are more distant from the center than when they cluster around it, ... and personal inconvenience, of future repairs against the investment and operating expenses of a newer, more reliable model. ... Second, this approach implies that durability figures should be interpreted with care. ... 5.8 years (Gibson) to 18 years (Maytag) for clothes washers, 6.6 years (Montgomery Ward) to 13.5 years (Maytag) for dryers, and 6anbsp;...
|Author||:||Harvard Business Review|
|Publisher||:||Harvard Business School Pr - 1991-09|