Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually recognized and most have no experience with a systematic program to implement quality objectives within an organization. This book explains the overall value of an ISO 9001 based QMS, its value in implementing a quality culture within an organization, using other quality tools within the ISO framework, clinical integration, accreditation, and performance improvement. Several case studies of ISO implementation in healthcare organizations are described, including a large multi-specialty group, a community hospital and hospital system, and the State Department Medical Unit in D.C.controlling documents across multiple institutions and sites of care, and guidelines for utilizing auditing and corrective and preventive action ... Excellent interpersonal and customer service skills. ... of CAT Clinic Services 3502CATC 1.0 Referral Standing Order 6002CATC Introduction Letter 4501CATC Warfarin Guideline for.
|Title||:||Using ISO 9001 in Healthcare|
|Author||:||James M. Levett, Robert G. Burney|
|Publisher||:||ASQ Quality Press - 2011-01-01|