... M5 (Water Utility Management), 1 Manual M6 (Water MetersaSelection, Installation, Testing, and Maintenance), 58 Manual M19 ... development of, 27, 30 in crisis situations (see Crisis communications) with customers, 48 designated spokesperson, 26a27, ... 27a28 publics of utilities, 23a24 routine, 24a25 skill set for managers, 2t., 8 Community relations, 28a29 Competence culture ... 129 M5. index.pdf.
|Title||:||Water Utility Management, 2nd Ed. (M5)|
|Publisher||:||American Water Works Association - 2011-01-12|