What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50, 000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.Personalizing the customera#39;s experience: In the restaurant industry, by simply asking the question, aWhata#39;s the occasion?a at the time of ... the problems and warm and fuzzy feel-good customer service stories. It contains the solutions, systems, anbsp;...
|Title||:||What's the Secret|
|Author||:||John R. DiJulius|
|Publisher||:||John Wiley & Sons - 2011-01-07|