Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office a you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks a Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: ac Better understand your customers so you can service them to their satisfaction ac Build better rapport with your customers, colleagues, and suppliers ac Communicate more confidently and be more persuasive with your customers ac Develop business relationships with your key customers so they keep coming back to you with their business ac Manage difficult customers and complaints efficiently ac Manage your stress levels ac Apply closing techniques ac Field customer objections more proficiently ac Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.This book is the outcome of training sessions with thousands of customer service staff, numerous customer surveys, and ... real-life examples, and self-evaluation quizzes that will help you to learn and apply customer service principles andanbsp;...
|Title||:||Why Selling Sucks & Building Relationships Work?|
|Publisher||:||Trafford Publishing - 2011-01-27|