While cultivating great people is often an attribute of Easy-Est retailers, great customer service is not dependent on having wonderful salespeople. One of our favorite stories about this comes from the retail banking industry. Automated teller anbsp;...
|Title||:||Winning At Retail|
|Author||:||Willard N. Ander, Neil Z. Stern|
|Publisher||:||John Wiley & Sons - 2010-12-20|