This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, qWork in this restaurant like you own it!q My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders' best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the AuthorDr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement.Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .Customize the provided follow-up log template to meet the needs of your team/ company. ... Get the customera#39;s contact information (email and phone # should suffice). 3. Get the customera#39;s preferred mode of contact (email, text, phone call). 4.
|Title||:||Work Like You Own It! 20 Ways to Go from Meeting to Exceeding Your Customers' Expectations|
|Publisher||:||Lulu.com - 2011-11|